Getting a chatbot to understand 100,000 intentions

At their best, chatbots help you get things done. At their worst, they spew toxic nonsense. Whether we call them chatbots, intelligent agents, or virtual agents, the basic idea is that you shouldn’t need to bother with human interaction for things that computers can do quickly and efficiently: ask questions about a flight, manage your expenses, order a pizza, tell you the weather, and apply for a job. A lot of these are handy but may not feel quite like artificial intelligence–later in this post, we’ll tackle the relationship between detecting intentions, having conversations and building trust as the core pieces that make a chatbot feel more like artificial intelligence.

1. Artificial Intelligence - Artificial intelligence (AI) is intelligence demonstrated by machines, as opposed to the natural intelligence displayed by animals and humans.