Say What? Chat Bots Just Don't Cut It - Yet

In the ultimate game of bait-and-switch, several Web sites try to pass off a bot as a bod. That is to say that Live Chat is offered to users, but there's no flesh-and-blood person on the line, there's only a chat bot making a robotic guess at what the user might want to know. Few are fooled by the switcheroo, but nonetheless, could the tactic be working?